We always aim to provide the best service we can to our clients, and we pride ourselves on our attention to the clients’ needs. Our client reviews demonstrate the effort we put into this. You can read them here.
If at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance please contact the person who is working on your case, to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full Client Complaints Handling Procedure. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority at www.sra.org.uk/consumers/problems/report-solicitor
If we are unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates problems about poor service from lawyers.
Before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
If you would like more information about the Legal Ombudsman please contact them:
Call 0300 555 0333 between 10am to 4pm.
Relay UK: 18001 0300 555 0333
Legal Ombudsman PO BOX 6167, Slough, SL1 0EH
We aim to provide an exemplary service. If you are unhappy about any aspect of our service you have received or about an invoice we have sent you please raise this matter with us in writing.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. Making a complaint will not affect how we handle your case.
Please provide details of your concerns in writing to:
Simon Fenton, Fenton Elliott Solicitors Ltd, Liberty House, Greenham Business Park, Newbury, RG19 6HS
We are permitted a period of eight weeks to consider the complaint. If for any reason we are unable to resolve the problem between us within that timeframe, then our clients are advised that they may ask the Legal Ombudsman to consider the complaint.